SHIPPING

All orders are shipped out via DHL within 5-7 working days.

CANCELLATIONS

If you wish to cancel your order, please contact the Company’s customer services through any of the listed channels.

Whatsapp: +966-54-601-5810

email: info@sn3studio.com 

 

As the Company tries to process orders immediately, it may not always be possible to prevent an order from being dispatched.
You may contact us at any time prior to your Order being marked as “Processing" on our online Order tracking system to cancel it. If you do so, we will at your request either:

• a) Cancel it free of charge and issue you with a full refund; or
• b) Do our best to change it, subject to stock availability and any applicable price adjustment.

 If the Order has been processed, please await delivery and use the Returns and Refunds process. 
 
RETURN & EXCHANGE POLICY AND COSTS

• SN3Studio does not accept returns on items sold through the Online Store. However, we do accept returns if you receive an incorrect or defective item. Returns of incorrect or defective items will be refunded in the form of online store credit. 

  If you believe you have received an incorrect or defective item, please contact us via whatsapp or e-mail. +966-54-601-5810 & info@sn3studio.com 

 

RETURN & EXCHANGE CONDITIONS

In order to qualify for a refund, all items (including promotional gift items provided with the order) must be returned to us as per below:

• a) Goods refunded or exchanged must be in their original packaging (with box/dustcovers, where applicable) with price tags/instructions/labels still attached.

• b) Items must be unaltered, unused and in full sellable condition without any damage. (Or the condition in which they were received from us or our agents).

• c) If the order delivered includes gift(s) with purchase/promotional items, all free gifts must also be returned in order to be eligible for return/exchange. The gift(s) must be unopened, non-damaged, with all price tags/instructions/labels intact to be eligible.

• d) Original proof of purchase/order confirmation is required to qualify for a return/refund/exchange.

 
RETURN AND EXCHANGE PROCESS

• a) Returning an order:

• b) Exchanging an order:

(i) You can exchange your online order with another item(s) of the same value paid online or higher,  you may contact our customer service team on the above-mentioned numbers to initiate this process. 

•    c) Our team has the right to decline your return/exchange request if the Return & Exchange conditions outlined above are not met.

 
       REFUND PROCESS

• a) Refunds will only be processed after completing the Return Process and the item(s) returned have been approved. After the approval, we will issue a refund of the amount paid for the item(s) duly returned

• b) Your refund will be processed via the following methods:

• d) The refund request should be sent to our customer service via email on. If you require a bank transfer refund, please send us your bank account details with your order details in order to proceed with the process.

• e) All refunds may take up to 14 working days (from the date the item is received in our warehouse) to reflect in your card/bank statement, conditional on the issuing bank. 

 
 RETURN & EXCHANGE TIMELINE

For all regions, including UAE and other GCC countries:

• a) Exchange/ Return of Sale Items: No return/exchange online.

• b) Exchange/Return for all Regularly Priced Items: Free return/exchange online up to 14 days after delivery of the order.