Privacy policy
Who we are
SN3 Studio ("SN3", "we", "us") is a fashion brand based in Dubai, United Arab Emirates. SN3 Studio is a brand of SN Studios Portal, Dubai e-trader licence 1132664. Contact: info@sn3studio.com.
What we collect
- Information you give us: name, email, phone number, shipping and billing address, order details, and messages you send us.
- Payment information: payments are processed by our payment providers: Stripe for cards and, where you choose it, Tabby. We don't store full card numbers.
- Information collected automatically: device and browser details, IP address, pages viewed, and how you use our site, collected through cookies and similar technologies.
How we use it
- To process, ship and support your orders, returns and refunds
- To answer your questions
- To send marketing emails and texts, only if you've opted in. You can unsubscribe at any time using the link in any email.
- To understand how people use our site and improve it
- To prevent fraud and keep our store secure
- To meet legal, tax and accounting obligations
Who we share it with
We share information only with service providers who help us run the store, including:
- Shopify (our e‑commerce platform)
- Our payment providers, including Tabby
- DHL and other couriers, to deliver your order
- Klaviyo, for email and SMS marketing
- Meta (Facebook and Instagram), for advertising and measurement
- Apps that power features on our site, such as size guides, post‑purchase offers and analytics
We don't sell your personal information.
Cookies
We use cookies to keep your cart working, remember your preferences, measure site traffic and show relevant ads. You can manage cookies in your browser settings and through our cookie banner.
International transfers
Our service providers may store and process data outside your country, including in the United States and European Union.
How long we keep it
We keep order records for as long as needed for tax and accounting law, which is at least 5 years. Marketing data is kept until you unsubscribe or ask us to delete it.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your data, and to object to or restrict some uses. Email info@sn3studio.com to make a request. We'll respond within 30 days.
Changes
We may update this policy. The latest version will always be on this page, with the date it was last updated.