Refund policy
Returns window
You can request a return within 7 days of receiving your order. Items must be unworn, unwashed and in their original condition, with all tags attached and original packaging.
Items we can't accept back
- Sale and discounted items (final sale)
- Jewellery, including the Rings of Omdurman collection
- Socks, for hygiene reasons
- Items that show signs of wear, washing, perfume or damage
- Gift cards
How to start a return
Email info@sn3studio.com or send us a DM on Instagram at @sn3studio with your order number and the items you want to return. We'll reply within 2 working days with return instructions. Please don't send items back without contacting us first.
Return shipping
- UAE: returns are free. We'll arrange collection from your address.
- Outside the UAE: you pay for return shipping. We recommend a tracked service, because we can't refund items that don't reach us. Any customs charges on the return are also your responsibility.
Refunds
Once your return arrives and passes inspection, we'll email you to confirm. Refunds go back to your original payment method within 5 to 10 working days. Your bank or card issuer may take longer to show the credit. Original shipping charges are not refundable. For orders paid with Tabby, the refund is handled through Tabby.
Exchanges
Need a different size? Start a return for the original item and place a new order for the size you want, so you don't miss out while stock lasts.
Damaged, faulty or wrong items
If something arrives damaged, faulty or not what you ordered, contact us within 7 days of delivery with photos. We'll cover return shipping wherever you are and send a replacement or a full refund.